If you're not satisfied with your OIS account, cancel within 30 days for a full refund. And, as every OIS account is non-contractual, you can also cancel at any time and receive a prorated refund for the remainder of your current hosting term.
Your satisfaction is our top priority and we're confident that you'll be pleased with our services. Still, if you try us and decide that your account isn't meeting your needs, we think you should get your money back.
You Won't Get Locked In
Many web hosts advertise big discounts as a means of getting you in the door and locking you into multi-year contracts. At OIS, we feel you should never be locked in and our money-back guarantee ensures you're not stuck with a product that isn't right for you. That's why none of our hosting terms are contractual and we have no hidden penalties or gimmicky cancellation fees.
Note: Our anytime money-back guarantee applies to hosting plans, but does not apply to most add-on services, such as domains, given the unique nature of their costs.
What Happens to Your Domain
If you register a domain through OIS, there is a non-refundable domain fee. This not only covers our non-recoverable costs, but ensures that, even if you're dissatisfied with your experience at OIS, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere at your convenience. You retain ownership of your domain until the end of its registration period, unless you elect to extend it.
